Effective Date: 08-11-2025
Last Updated: 08-11-2025
1. Introduction
PRC Repair (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our mobile repair and sales services (including the sale of new and pre-owned devices).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
- Name, email address, phone number
- Device details and service/repair information
- Billing and shipping addresses (if applicable)
- Payment details (processed securely through third-party payment gateways)
- Account login details (if you register with us)
b) Information Collected Automatically
- IP address, browser type, device identifiers, operating system
- Pages visited, time spent on site, referring/exit pages
- Cookies and similar tracking technologies
c) Information from Third Parties
- Data from payment processors, courier partners, or warranty providers
- Information from review platforms or social logins (if you sign in using Google, Facebook, etc.)
3. How We Use Your Information
We use your information to:
- Provide and manage repair, trade-in, and sales services
- Process payments and issue invoices
- Communicate order or repair status updates
- Improve our website, services, and customer experience
- Ensure security, fraud prevention, and legal compliance
- Send promotional offers or updates (only if you have opted in)
4. Sharing of Information
We do not sell your personal information.
We may share information only with:
- Service Providers: Payment gateways, courier companies, IT and customer support services
- Repair Technicians: Authorized personnel handling your devices
- Legal Authorities: When required by law or to protect our legal rights
- Business Transfers: In case of a merger, acquisition, or business restructuring
5. Cookies & Tracking Technologies
We use cookies to improve your experience, remember preferences, and analyze website usage.
You can disable cookies in your browser, but certain features may not function correctly.
6. Data Retention
We retain your data only as long as necessary for:
- Completing repairs, orders, or service records
- Legal, tax, and warranty obligations
- Resolving disputes and enforcing agreements
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications
- Request a copy of your stored data
- File a complaint with a data protection authority
To exercise these rights, contact us at service@prcrepair.com.au.
8. Security Measures
We apply industry-standard security practices to safeguard your information, including:
- SSL encryption for online data transmission
- Restricted staff access to customer information
- Regular security audits and system monitoring
While we strive for high security, no electronic system is 100% secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
Our services are not intended for individuals under 13 years of age.
We do not knowingly collect information from children. If such data is identified, it will be deleted immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the new policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
PRC Repair
📍 122 Queen St, St Marys NSW 2760, Australia
📞 (02) 8678 3298
📧 service@prcrepair.com.au