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Common queries answered

Frequently asked Questions

We provide mobile phone repairs, sales of new and pre-owned devices, accessories, trade-ins, and diagnostic services. Whether it’s a cracked screen, battery issue, or device upgrade — we’ve got you covered.

We’re located at 122 Queen St, St Marys NSW 2760, Australia. You can visit our store anytime during business hours or contact us at (02) 8678 3298 for assistance.

Yes! We offer a wide range of brand-new, certified pre-owned, and refurbished smartphones — all tested and quality-assured by our experts.

Most common repairs, such as screen or battery replacements, are completed within the same day. Complex issues may take 1–3 business days depending on parts availability.

Yes. We provide a warranty (usually 30–90 days) on most repairs covering parts and workmanship. The warranty does not cover physical or water damage after repair.

We always handle your device with care, but we recommend backing up your data before repair. PRC Repair is not responsible for data loss during the repair process.

Absolutely! Bring in your old phone for a free trade-in evaluation. You can get cash value or store credit toward your next purchase.

We use genuine or high-quality OEM equivalent parts, depending on the device and availability. You’ll always be informed of the part type before repair.

We accept cash, EFTPOS, credit/debit cards, and major digital wallets. Online purchases may also be made securely through approved payment gateways.

You can reach us at:
📍 122 Queen St, St Marys NSW 2760, Australia
📞 (02) 8678 3298
📧 service@prcrepair.com.au

Our team is available to assist with repairs, quotes, or general inquiries.

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